News
SUNU ASSURANCES IN BENIN AT THE 8TH CONGRESS OF CHARTERED ACCOUNTANTS
As a sponsor, SUNU Assurances in Benin supported the 8th Congress of Chartered Accountants, held on October 21 and 22, 2026, at the Palais des Congrès in Cotonou.
This high-level event provided a platform for discussion and reflection among professionals in accounting, finance and business on strategic issues relating to governance, transparency and organisational performance.
Through its support for this initiative, SUNU Assurances in Benin reaffirms its commitment to supporting economic stakeholders in building a stronger, more efficient and sustainable financial environment, while promoting professional expertise in support of economic development.
SUNU ASSURANCES BURKINA FASO: A MEETING BUILT ON LISTENING, PROXIMITY AND TRUST
A successful customer experience is built first and foremost on listening and dialogue. With this in mind, SUNU Assurances Burkina Faso hosted a cocktail reception to engage with customers and thank them for their trust, as part of the 3rd edition of Customer Experience Week, held under the theme “You Are at the Heart of SUNU!”
Alongside employees, Mr. Jean-François KAMBOU, Managing Director of SUNU Assurances companies in Burkina Faso, reaffirmed SUNU’s commitment to continuously improving service quality and making the customer experience simpler. The event also highlighted several innovations: the Call Centre, the Rapid Claims Centre (CPR), the MySUNU app and SUNNY, the new virtual assistant.
Key performance indicators were also presented, showcasing the services provided and claims and compensation payments made to policyholders. These figures reflected SUNU’s commitment to delivering concrete solutions that address customers’ needs.
The highlight of the event, however, was the opportunity given to customers to share their views. Their testimonials, expectations and suggestions sparked constructive discussions and provided valuable insights into how services can be further improved to better meet policyholders’ expectations.
Because trust is built every day, SUNU Assurances Burkina Faso reaffirms its commitment to putting customers at the centre of its actions and providing an experience that is increasingly simple, accessible and tailored to their expectations.
Listen. Serve. Commit. Because you are, more than ever, at the heart of SUNU!
CUSTOMER EXPERIENCE WEEK 2026: YOU ARE AT THE HEART OF SUNU
From October 12 to 16, 2026, SUNU Group’s subsidiaries took part in a new edition of Customer Experience Week, focusing on service quality, listening and improving customer support.
During the week, teams mobilized across their branches to encourage conversations with customers, better understand their expectations and highlight the commitments that guide their daily work. The initiative also served as a reminder of the importance of every interaction in building lasting relationships based on trust, availability and quality service.
Beyond this awareness week, the initiative reflects SUNU Group’s broader ambition: to make customer experience a key pillar of its service culture and foster a culture of continuous improvement across all its subsidiaries, for the benefit of policyholders and other Group customers.