A successful customer experience is built first and foremost on listening and dialogue. With this in mind, SUNU Assurances Burkina Faso hosted a cocktail reception to engage with customers and thank them for their trust, as part of the 3rd edition of Customer Experience Week, held under the theme “You Are at the Heart of SUNU!”

Alongside employees, Mr. Jean-François KAMBOU, Managing Director of SUNU Assurances companies in Burkina Faso, reaffirmed SUNU’s commitment to continuously improving service quality and making the customer experience simpler. The event also highlighted several innovations: the Call Centre, the Rapid Claims Centre (CPR), the MySUNU app and SUNNY, the new virtual assistant.

Key performance indicators were also presented, showcasing the services provided and claims and compensation payments made to policyholders. These figures reflected SUNU’s commitment to delivering concrete solutions that address customers’ needs.

The highlight of the event, however, was the opportunity given to customers to share their views. Their testimonials, expectations and suggestions sparked constructive discussions and provided valuable insights into how services can be further improved to better meet policyholders’ expectations.

Because trust is built every day, SUNU Assurances Burkina Faso reaffirms its commitment to putting customers at the centre of its actions and providing an experience that is increasingly simple, accessible and tailored to their expectations.

Listen. Serve. Commit. Because you are, more than ever, at the heart of SUNU!